Contact
Let's talk about your listing.
No call center and no ticket queue. When you reach out, you're talking to the same team that will shoot your home. Text is the fastest way to reach us, and we're always happy to talk through a listing, a package, or a custom project.
Mon–Sat, 9am–5pm
FAQ
Everything, Answered
Booking, pricing, shoot day, delivery, rights, and social, all answered. Everything here matches our Terms of Service.
Book online anytime through our booking portal. Pick a package or build your own à la carte, choose a date, and you're set. You'll get a confirmation email with a link to manage your booking. Prefer a person? Call or text 408-630-1343.
Listing packages start at:
- Essential: $445. Photos, floor plan, 3–5 virtual twilights, listing website, and marketing suite.
- Flex: $595. Adds your choice of aerials or a 3D tour.
- Social: $895. Adds aerials, a Listing Walkthrough Reel, and 3 Social Highlight Clips.
- Signature: $1,645. The full production: aerials, a 3D tour, a Cinematic Listing Video, a walkthrough reel, and highlight clips.
À la carte photos start at $400 and include a 2D floor plan. Add-ons start at $25. See every package and price.
Photos, floor plans, drone aerials, and 3D tours arrive within 24 hours, and usually much sooner. We pride ourselves on being one of the fastest in the biz.
Video (Cinematic Listing Video, Listing Walkthrough Reel, and Social Highlight Clips) arrives within 72 hours. Everything is delivered to your online gallery.
Covered in our TermsSan Jose, including Almaden Valley, Willow Glen, Cambrian Park, Rose Garden, Evergreen, Silver Creek, Blossom Valley, Berryessa, Alum Rock, and Downtown.
Santa Clara, Sunnyvale, Cupertino, Campbell, Los Gatos, Monte Sereno, Saratoga, Milpitas, Fremont, Newark, Union City, Mountain View, Los Altos, Los Altos Hills, Palo Alto, Menlo Park, Atherton, Redwood City, Woodside, Portola Valley, Morgan Hill, San Martin, Gilroy, Scotts Valley, Felton, Ben Lomond, Boulder Creek, Santa Cruz, Capitola, Soquel, and Aptos.
Don't see your city? Reach out. Travel fees may apply.
Cancel or reschedule with at least 24 hours' notice at no charge. Inside 24 hours, a 50% fee applies. If we arrive and can't access the property or reach you, it's a no-show and billed in full, since that slot was reserved for you.
Reschedule anytime in your client portal (the link is in your confirmation email too). For same-day changes, call or text 408-630-1343. If weather or unsafe conditions get in the way, we'll reschedule at no charge.
Covered in our TermsNope. Lockbox access is perfect, and turning on lights and opening blinds is routine for us. For the best results, we ask that no one be inside during the shoot. Agents and occupants are welcome to step outside and away from windows once we begin.
Covered in our TermsLights on, clutter cleared, lawn and pool tidy, pets secured, and gate or lockbox codes sent ahead of time. Show up ready and we're in and out on schedule. Our Pre-Shoot Guide walks you through the rest.
Covered in our TermsEssential fits condos, starter homes, rentals, and listings under $1M that just need to look great on the MLS. Flex is for mid-range homes where one upgrade (aerials or a 3D tour) matters most. Social is for agents who want ready-to-post video from every listing. Signature is for luxury and statement homes that deserve the full production.
Not sure? Text us the address and we'll recommend one.
Yes. Every order includes one round of minor revisions, like color tweaks or object-removal touch-ups, requested within 12 hours of delivery. Extra rounds or later requests may be billed at our current rate.
Covered in our TermsD2 Media keeps the copyright. Once your order is paid in full, you get a license to market that listing everywhere: MLS, your brokerage site, social media, and print. We may feature select work in our portfolio. If you'd like yours kept private, just tell us in writing when you book.
Covered in our TermsYes, through Content Engine. We're your content partner: we write your topics and scripts, then we film and edit your branded reels and local home tours every month, delivered ready to post. Plans start at $1,599/mo.
Want us to run your accounts too? Add social media management (+$750/mo) and we post after your approval, manage your Instagram and Facebook, and set up ManyChat automations that turn followers into leads.
Covered in our TermsMonday to Saturday, 9am to 5pm. The booking portal is open 24/7, and texts to 408-630-1343 are the fastest way to reach us.
As soon as the listing is confirmed. We work fast, but slots fill quickly in peak season, so earlier is always better. You can book up to 90 days out.
Use your client portal or the link in your confirmation email. With 24 hours' notice, it's free. For same-day changes, call or text 408-630-1343 as soon as you can.
Covered in our TermsWe'll reschedule at no charge. Rain, smoke, high winds, or anything unsafe means we move the shoot, and we'll reach out to find a new time. We'd rather wait a day than deliver gray-sky photos.
Covered in our TermsIf we can't get in at the scheduled time, it's treated as a no-show. If the home isn't shoot-ready and we need extra time, we may bill for that time or reschedule, and standard cancellation terms apply. The Pre-Shoot Guide keeps you clear of both.
Covered in our TermsAll the time. Run through our Pre-Shoot Guide with the sellers first. For anything that couldn't be put away, our Photo Declutter add-on removes clutter, cords, and personal items digitally ($25 for 2 photos). We never alter structural features.
Yes. If nobody's home, that's fine. We let ourselves in, turn on every light, open every blind, and leave the property exactly as we found it. Just send the gate or lockbox code ahead of time.
Covered in our TermsPackage prices cover homes up to 3,000 sq ft. Larger homes take more time to shoot and edit, so pricing scales with square footage. Travel fees may apply outside our core service area. You'll always see your exact price before you book.
Payment terms are shown before you book. Depending on the package, that's full payment at booking, a deposit with the balance on delivery, or an invoice. Payments are processed securely through Stripe inside our booking portal, and we never store your full card number.
Covered in our TermsContent Engine clients save 10% (Spotlight) or 15% (Icon) on every D2 listing package while their plan is active. We also run occasional promotions. Our packages themselves already save you $105 to $520 compared to booking the same services à la carte.
Everything is delivered to your online gallery, with MLS-sized and full-resolution files ready for the MLS, web, social, and print. You'll get an email the moment it's ready.
Covered in our TermsUnlimited. We shoot every room and every angle that sells, plus editorial hero shots in horizontal and vertical and a set of stylized marketing stills for ads and social. The exact count depends on the home.
Yes. Every interior photo shoot includes a 2D floor plan, a $150 value, whether you book a package or Interior & Exterior Photos on its own. Need just a floor plan? Book it by itself for $150.
Files are kept for 30 days after delivery, after which they may be deleted. Download and archive your copies as soon as they land.
Covered in our TermsCinematic Listing Video ($575): a planned, color-graded film of the home with licensed music. It's property only: no agent on camera and no branding.
Listing Walkthrough Reel ($275): one smooth vertical take through every main space. Step in frame to host it, or keep it human-free.
Social Highlight Clips ($175 for 3): slow, cinematic vertical clips, each opening on a scroll-stopping hook.
The cinematic film is horizontal for the MLS and your website. The walkthrough reel is vertical for social, or horizontal on request, and you get one file either way. Clips come without music so you can add trending audio in the app.
Zillow 3D Tour ($295) lives natively on Zillow, boosts your listing there, and is Zillow Showcase ready. Matterport ($325) is the industry-standard immersive tour, with dollhouse and floor-plan views and both branded and unbranded (MLS-compliant) links. Heavy on Zillow? Go Zillow. Luxury or relocation buyers? Matterport.
You bet. Showcase is Zillow's premium listing experience, with top placement, enhanced branding, a room-by-room interactive tour, and a badge in search. We capture everything it requires: high-res photos, a Zillow 3D Home Tour, and an interactive floor plan. Just select Yes for Showcase when you book.
Getting it on your listing
- Buy Showcase through your Zillow account (it uses a Showcase credit).
- Choose “I have my own photographer,” click “Invite photographer,” and enter Drake Dileonardo and drake@d2remedia.com.
- Already had us shoot it? Use “Invite photographer,” not “Book now.” Book now creates a duplicate order.
We handle capture, upload, and delivery straight to your Showcase listing.
Yes. Every listing package includes 3–5 virtual twilight photos: we turn your best daytime exteriors into dusk scenes digitally, with no second shoot. They come with packages only and aren't sold on their own, and every virtual twilight is labeled for MLS.
Yes. It's $25 for 2 photos. We add realistic furniture and décor matched to the home and the target buyer, include the empty original, and label the image as virtually staged for MLS.
Yes. All drone work is flown under FAA Part 107, and we carry general liability insurance. Let us know ahead of time about nearby airports, HOA rules, or other restrictions. If weather, airspace, or safety grounds the drone, there's no fee. We'll reschedule or substitute ground photos, and on the Social package you get a free Zillow 3D Tour instead.
Covered in our TermsBoth come with every listing package. The single-property website (also sold on its own for $150) gives the listing a mobile-first home for its photos, videos, floor plan, and details. The marketing suite creates social posts, flyers, and brochures from your photos and property details, ready the moment your shoot is done.
Yes. We photograph restaurants, offices, storefronts, and other commercial interiors for local businesses. Tell us about the space and what you need, and we'll send a quote.
Yes. Whenever we know an image is virtually staged, twilight-converted, or otherwise AI-edited, we label it. Disclosure rules vary by MLS and brokerage, so the final check is on you as the listing agent.
Covered in our TermsThey're built to be. Any AI-assisted edits, like sky replacement or virtual staging, are clearly labeled so you can disclose them. Since every board has its own rules, give yours a quick look before publishing.
Covered in our TermsOf course. Just tell us in writing when you book, and those images stay off our website and social.
Covered in our TermsYes. Strictly home tours, more branded reels, or your own mix: we'll build a plan around your goals and budget. Book a discovery call and we'll put it together.
Videos where you walk viewers through homes around town, whether they're your listings or other agents'. They're included in every Content Engine plan: 6 a month on Spotlight, 10 on Icon. Want only home tours? Ask about a custom plan. For another agent's listing, you'll need that agent's OK before we film.
Covered in our TermsNo long contract for shoots. Every booking runs on our Terms of Service, and the key points are summarized right here in plain English. Content Engine is a monthly plan with a 3-month minimum, then month-to-month.
Our team. No subcontractors and no rotating photographers. D2 Media is led by founder and creative director Drake Dileonardo, with 7+ years behind the camera and more than $600 million in listings shot. One team, one standard, every listing.
Yes. D2 Media is a California LLC that carries general liability insurance, and all drone work is flown under FAA Part 107.
Covered in our TermsText or call 408-630-1343 for the fastest reply, or email drake@d2remedia.com. Or use the form on this page. We're available Monday to Saturday, 9am to 5pm.
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